TransPennine Express launches new enhancements making rail even more accessible

TransPennine Express (TPE) is recognising International Day of Persons with Disabilities (IDPD) by launching three brand new initiatives to make rail travel even more accessible.

TPE is proud to be the first UK rail operator to launch GoodMaps, a new inclusion tool to help those in need of some additional support navigate train stations across the North.

Described as ‘Sat nav for the inside’ the technology helps guide people safely around stations, outlining where different features are including platforms, toilets, the ticket office and nearest coffee shop.

GoodMaps have been created for seven stations on the route between Hull and Manchester Airport - Hull, Brough, Selby, Dewsbury, Huddersfield, Stalybridge and Manchester Airport and can be accessed for free via the GoodMaps Explore app.

In another rail industry first, customers looking to book assistance can now benefit from a new WhatsApp service making it even easier, and providing another option, when booking Passenger Assist prior to travelling.

The new service is monitored seven days a week between 6am and 11pm (except Christmas Day and Boxing Day) and can be accessed at: 07812 223 336. Anyone requesting assistance is asked to message ‘Assisted Travel’ to the number and a member of staff will help make the booking.

TPE is committed to continuing to make meaningful enhancements to make its trains and stations even more accessible and has also set up a new Facebook group to build an online community where customers can connect, share ideas and provide feedback that will help drive further improvements.

Those with a passion for accessible rail travel are invited to join the group and share their views:

Natasha Marsay, Accessibility and Integration Manager for TransPennine Express, said: “It’s so important that rail is fully inclusive for all our customers and we are over the moon to be introducing not one but three new initiatives that will make things easier for elderly or disabled customers.

“We’ve recently been awarded Inclusive Transport Committed status as part of the Department for Transport’s Inclusive Transport Leaders Scheme, and are thrilled that our efforts to make rail more accessible have been recognised in this way.

“I’d encourage our customers to try these new initiatives out for themselves and I invite people to get in touch and join our new Accessibility Facebook group, where together we can work to discuss new ways of supporting the communities we serve.”

Neil Barnfather, Vice President Europe at GoodMaps, said: “We have been delighted to work with Natasha and TPE on delivering this game changing solution to passengers accessing the railway network. For decades, assisted travel has been limited to pre-arranged facilitation of segmented journey portions. TPE has recognised the value in empowering commuters to be autonomous and providing true independence. In doing so it has not only radically enhanced the experience for passengers with a disability, it has enhanced the experience for all users of the railway. We look forward to continuing the partnership across the broader rail network, and delivering additional features to the existing implementation over the coming months.”

Peter Osborne, Director of Operations for Guide Dogs, said: “Having the confidence to independently travel as a blind person is hugely enhanced by the application of groundbreaking technology such as GoodMaps. Train stations can be difficult places to get around and I congratulate and thank TPE for creating an environment we can all access.”


Media contact:

Sarah Humphries,

Notes to Editors:

A video by Natasha Marsay from TransPennine Express using Goodmaps at Manchester Airport station:

A video showing individuals using Goodmaps at Huddersfield station:

More information on Goodmaps can be found at:

TransPennine Express

TransPennine Express is an intercity rail provider with a vision to Take the North Further. We are delivering an investment of over £500m that will transform travel and customer experience across the North and into Scotland.

We are proud to be a FirstGroup plc company which provides easy and convenient mobility, improving quality of life by connecting people and communities.

Our network is:

· North TransPennine - including Newcastle to Manchester Airport, Redcar/Middlesbrough to Manchester Airport, Scarborough to Liverpool, Edinburgh to Liverpool and Hull to Manchester Piccadilly

· South TransPennine from Cleethorpes via Doncaster and Sheffield to Manchester

· North West and Scotland – from Liverpool and Manchester Airport to Preston, Oxenholme, Carlisle, Penrith, Edinburgh and Glasgow,

· Destinations served by TransPennine Express include Newcastle, Middlesbrough, Darlington, Northallerton, Thirsk, York, Malton, Scarborough, Hull, Selby, Leeds, Huddersfield, Cleethorpes, Grimsby, Scunthorpe, Meadowhall, Doncaster, Sheffield, Edinburgh, Glasgow, Carlisle, Lancaster, Preston, Redcar, Morpeth, Manchester, Manchester Airport and Liverpool

Follow TPE @